Additional Information
Your Benefits at a Glance
✔ E-mail monitoring directly in Odoo
✔ Extended retention of sent emails
✔ Support for error analysis and troubleshooting
✔ Transparent tracking of shipping processes
✔ Individually configurable retention period
✔ Support for SMTP and mail server analyses
✔ Less effort in support and analysis cases
✔ Ideal for administrators, developers, and Odoo partners
✔ Easy configuration via system parameters
✔ Improved transparency in email communication
✔ Reduction of support and analysis effort
Business Use Cases
- Analysis of undelivered offers
- Tracking of invoice dispatch
- Monitoring of automatic Odoo notifications
- Control of CRM and sales emails
- Error analysis after updates or migrations
Why RS Email Monitoring?
Email communication is essential for many business processes in Odoo. When problems occur with the sending of quotes, order confirmations, invoices, or system notifications, the necessary information for analysis is often missing.
RS Email Monitoring creates transparency and ensures that relevant shipping information remains available over a longer period.
This allows errors to be identified and resolved more quickly.
Additionally, the module extends Odoo with functions for email monitoring, mail logging, and error analysis.
Email retention for Odoo
The module prevents the automatic deletion of successfully sent emails within a configurable period.
By default, sent emails are retained for 5 days.
The retention period can be individually adjusted at any time.
Configuration parameters
rs_mail_monitoring.days_to_keep
Through this system parameter, the desired number of retention days can be defined.
After the deadline, the emails are automatically removed.
Transparent error analysis
With RS Email Monitoring, administrators and developers can track:
- Whether emails were successfully sent
- When emails were sent
- Which processes triggered emails
- Whether shipping problems occurred
- Whether SMTP and mail server configurations are functioning correctly
This significantly reduces the time required for support and analysis tasks.
Typical areas of application
RS E-Mail Monitoring is particularly suitable for:
- Odoo Administrators
- Odoo Developers
- Odoo Partners
- Hosting Providers
- Managed Service Providers
- Support Teams
- Companies with high email volume
- Companies with complex Odoo processes
Technical use cases
- Verification of SMTP configurations
- Analysis of failed sending processes
- Control of mail server processes
- Support for migrations and updates
- Troubleshooting in support cases
Support for support and troubleshooting
If there are issues with email communication, the relevant information remains available.
This allows support requests to be processed faster and technical causes to be analyzed more efficiently.
Technical information
Compatibility: Odoo 17, Odoo 18, and Odoo 19
Provisioning: Odoo module from Rising Systems
Scope of application: Email monitoring, error analysis, and troubleshooting
Configuration: Controlled via system parameters
Standard retention: 5 days
Retention period: Individually configurable
More transparency for your Odoo email communication
With RS Email Monitoring, you keep track of your email processes, reduce the effort in error analysis, and create more transparency in the communication of your Odoo system.
Ideal for companies and service providers who want to reliably monitor their email communication, resolve support cases faster, and better understand shipping processes.
Frequently Asked Questions
Odoo removes sent emails by default after a certain period to optimize database size and system performance.
The module assists administrators and developers in analyzing shipping issues as well as monitoring email processes in Odoo.
Yes. The retention period can be individually set via the system parameter rs_mail_monitoring.days_to_keep.
Primarily Odoo administrators, developers, Odoo partners, hosting providers, and support teams benefit from the increased transparency and improved analytical capabilities.